Last updated: 13 November 2026

 

1. Controller

The controller responsible for the processing of personal data in connection with this website and the AV bag creations webshop is:

Zsanett Újvári
trading as AV bag creations
Lindenweg 7
5454 Bellikon
Switzerland

Email: info@avbagcreations.ch
Website: https://www.avbagcreations.ch

AV bag creations is the business and brand name used by Zsanett Újvári. The controller is a natural person and is not registered as a GmbH, AG or other legal entity.

 

2. Purpose of this Privacy Policy

This Privacy Policy explains what personal data we process when you visit our website, use our webshop, place an order, create a customer account, contact us or use other functions of the website.

We process personal data in accordance with the applicable Swiss data protection legislation. Where the General Data Protection Regulation (GDPR) applies to the processing of personal data relating to customers or visitors in the European Union, we also take the applicable GDPR requirements into account.

 

3. Personal data we process

Depending on how you use our website and webshop, we may process the following data:

• name;
• billing and delivery address;
• email address;
• telephone number, where provided or required for delivery;
• order, product and delivery details;
• information about colour and size selected for a product;
• payment and transaction information;
• information you provide in a contact form or in correspondence with us;
• customer-account information, if you choose to create an account;
• IP address, device information, browser information and other technical data relating to the use of the website;
• information concerning your consent choices and cookie preferences.

We do not require you to create a customer account in order to place an order.

We do not currently operate a newsletter and do not use the data collected through the webshop to send regular promotional emails.

 

4. Orders and contract performance

When you place an order, we process the data necessary to accept, prepare, personalise where applicable, pack, ship and document the order. This may include your name, billing and delivery address, email address, telephone number, order details, payment information and the selected colour and size of a product.

We use this information to:

• process and fulfil your order;
• communicate with you about your order;
• prepare personalised or made-to-order products;
• arrange payment and delivery;
• handle returns, complaints, repairs, replacements and refunds;
• comply with accounting, tax and other legal obligations.

The processing is necessary for the performance of the contract, for taking steps at your request before entering into a contract and for complying with legal obligations.

 

5. Customer accounts

You may create a customer account, but this is not required to place an order.

If you create an account, we process the information required to create and maintain the account, including your name, email address and account-related information. You may request the deletion of your account by contacting us at info@avbagcreations.ch. Deleting an account does not affect data that we are required to retain for legal or contractual reasons.

 

6. Contact form and email communication

Our website contains a contact form. The name and email address are required fields. Any additional information you provide in your message will also be processed.

We use the information you provide to respond to your enquiry, handle follow-up communication and, where applicable, take steps before entering into a contract or provide customer support.

Messages submitted through the contact form are sent to and may be stored in our business email inbox at info@avbagcreations.ch. We may also communicate using a Gmail email account.

The legal basis is the handling of your enquiry, the performance of a contract or pre-contractual measures, our legitimate interest in responding to enquiries, or your consent where consent is requested.

Please do not send sensitive personal data through the contact form unless it is necessary for your enquiry.

 

7. Webador hosting and webshop platform

Our website and webshop are operated using the Webador platform provided by Webador / JouwWeb B.V., Torenallee 20, 5617 BC Eindhoven, the Netherlands.

Webador processes personal data on our behalf to the extent necessary to provide hosting, website functions, webshop functions, order management and technical services. We have a data processing agreement with Webador.

Webador may process technical data, contact data, customer-account data, order data and other information required for the operation and security of the website and webshop. Webador may also process certain data as an independent controller for its own legal, security or service-related purposes. Please also consult Webador's own privacy information.

 

8. Payment services

Depending on the payment method selected, the information required to process the payment may be shared with the relevant payment provider or financial institution.

We currently offer the following payment methods:

• PayPal;
• TWINT;
• bank transfer.

Payment providers and financial institutions may process personal data as independent controllers under their own privacy policies. We do not request or intentionally store complete payment-card details through our own systems.

Please consult the privacy policies of PayPal, TWINT and your financial institution for information about their processing activities.

 

9. Shipping and delivery providers

To deliver your order, we share the information necessary for delivery, normally your name, delivery address and, where required, telephone number or email address, with the relevant shipping provider.

For deliveries within Switzerland, we may use Swiss Post. For international deliveries, we may use DHL, UPS or Hermes, depending on the destination and shipping method.

We generally send orders with tracking. Shipping providers may process your data in order to deliver the parcel, provide tracking and delivery notifications, handle customs procedures and prevent fraud or misuse.

 

10. Cookies and technical data

Our website uses technically necessary cookies and similar technologies required for the operation, security and basic functionality of the website and webshop, including functions such as the shopping basket, checkout, login and cookie preferences.

When you visit the website, technical information may be processed automatically. This may include your IP address, browser type, operating system, device information, date and time of access, referring page and information about the use of the website.

We have activated a cookie notice on the website. Where consent is required for non-essential cookies or similar technologies, those technologies will only be used in accordance with your consent choices.

We currently do not intentionally use embedded Instagram, Facebook, TikTok, Google Maps, YouTube or other third-party content on the website. The social-media icons on the website are links. When you click on a link, you leave our website and the relevant social-media provider may process your data under its own privacy policy.

 

11. Website statistics and Google Analytics

Webador provides us with periodic website reports, such as information about the number of visitors. These reports are used to understand the general use of the website and to improve the webshop.

We do not currently confirm that Google Analytics is active on the website. If Google Analytics or another separate analytics service is activated in the future, we will update this Privacy Policy and, where required, request consent before using the service.

 

12. Social-media links and advertising

Our website contains links to our profiles or pages on Instagram, Facebook and TikTok. These are ordinary links and not embedded social-media plug-ins.

We may use Instagram, Facebook or TikTok to publish advertising or promotional content. If you interact with our social-media pages or advertisements, the relevant platform may process personal data as an independent controller under its own privacy policy.

We do not currently use the webshop to send newsletters or regular promotional emails.

 

13. Disclosure of personal data and recipients

We disclose personal data only where this is necessary for the purposes described in this Privacy Policy, where required by law, where necessary to perform a contract, or where permitted by a legitimate interest or another applicable legal basis.

Depending on the circumstances, recipients may include:

• Webador / JouwWeb B.V.;
• payment providers and financial institutions;
• shipping and delivery providers;
• email and communication service providers;
• IT, hosting, security and technical service providers;
• tax, accounting, legal or other professional advisers;
• courts, authorities or other public bodies where legally required.

 

14. Transfers outside Switzerland or the European Economic Area

Some service providers may process personal data in Switzerland, in the European Economic Area or in other countries. This may depend on the location of their infrastructure, subcontractors or group companies.

Where personal data is transferred to a country without an adequate level of data protection, we rely on the safeguards or exceptions permitted by applicable data protection law, such as an adequacy decision, standard data-protection clauses or the necessity of the transfer for the performance of a contract.

Further information may be available in the privacy policies of the relevant service providers.

 

15. Storage period

We retain personal data only for as long as it is necessary for the relevant purpose or as long as statutory retention obligations apply.

Order, payment, accounting and tax records are retained for as long as required by applicable Swiss law. Data relating to customer enquiries is generally retained for as long as necessary to handle the enquiry and any follow-up matters, unless a longer retention period is required by law or is necessary to establish, exercise or defend legal claims.

When data is no longer required and no legal retention obligation applies, it will be deleted or anonymised.

 

16. Your rights

Subject to applicable law, you may have the right to:

• request access to your personal data;
• request correction of inaccurate or incomplete data;
• request deletion of your data;
• request restriction of processing;
• object to certain processing activities;
• request data portability where applicable;
• withdraw consent at any time where processing is based on consent.

Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

To exercise your rights, contact us at info@avbagcreations.ch. We may ask for information to verify your identity before processing a request.

You also have the right to lodge a complaint with the competent data-protection supervisory authority. In Switzerland, the competent authority is the Federal Data Protection and Information Commissioner (FDPIC). If the GDPR applies, you may also contact a supervisory authority in the EU Member State of your habitual residence, place of work or the place of the alleged infringement.

 

17. Automated decision-making

We do not use personal data for decisions based exclusively on automated processing that produce legal effects or similarly significant effects on you.

 

18. Data security

We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

 

19. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, webshop, services, service providers or legal requirements. The current version published on this page applies.

 

20. Contact

If you have questions about this Privacy Policy or the processing of your personal data, please contact:

Zsanett Újvári
trading as AV bag creations
Lindenweg 7
5454 Bellikon
Switzerland

Email: info@avbagcreations.ch

or fill the CONTACT FORM.